Question 1

How do I place an order?

Accepted Answer

Browse our collection, choose your options (such as size), add the item to your bag and proceed to checkout. You'll receive an order confirmation by email once payment is complete.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, UPI, net banking and wallets through our secure payment partners. Cash on Delivery may be available at checkout for eligible pincodes.

Question 3

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled before they are dispatched. Contact us as soon as possible with your order number and we'll help if the order hasn't shipped yet.

Question 4

How long will my order take to arrive?

Accepted Answer

Orders are processed in 1–2 business days. Domestic delivery typically takes 3–8 business days after dispatch depending on your location. See our Shipping Policy for full details.

Question 5

Do you offer free shipping?

Accepted Answer

Yes — we offer free standard shipping on domestic orders above ₹999. A nominal fee applies to smaller orders and is shown at checkout.

Question 6

How do I track my order?

Accepted Answer

Once your order ships you'll receive a tracking link by email. You can also check live status anytime under My Orders in your account.

Question 7

Do you ship internationally?

Accepted Answer

Yes, we ship to select international destinations. Delivery usually takes 10–18 business days. Any customs duties or import taxes are the recipient's responsibility.

Question 8

What is your return policy?

Accepted Answer

You can request a return or exchange within 7 days of delivery, provided the item is unused and in its original condition with all packaging and certificates. See our Returns & Exchange page for full details.

Question 9

How do I start a return?

Accepted Answer

Email info@xyviraluxe.com with your order number and reason, or use our Contact page. Our team will confirm eligibility and arrange a pickup.

Question 10

When will I receive my refund?

Accepted Answer

Once we receive and inspect your returned item, approved refunds are processed to your original payment method within 5–7 business days.

Question 11

Are your products genuine and safe for my skin?

Accepted Answer

Yes. Every product is an authentic formulation made with clinically-proven actives and rare botanicals, batch-coded and quality-checked before dispatch. Learn more on our Authenticity page.

Question 12

How should I store my skincare products?

Accepted Answer

Keep products tightly closed in a cool, dry place away from direct sunlight and humidity. Our Product Care guide has simple step-by-step tips.

Question 13

How long do products last after opening?

Accepted Answer

Check the period-after-opening (PAO) symbol on each pack — most of our formulas are best used within 6–12 months of opening. Slight changes in colour or scent can occur naturally with botanical ingredients.

Question 14

How do I choose the right products for my skin type?

Accepted Answer

Each product page lists the skin types and concerns it's formulated for. If you're unsure, reach out via our Contact page and our team will help you build a routine.

Question 15

Do I need an account to shop?

Accepted Answer

You can browse freely, but an account lets you track orders, save addresses and build a wishlist. Creating one takes less than a minute.

Question 16

How does the wishlist work?

Accepted Answer

Tap the heart icon on any product to save it to your wishlist. Your saved pieces are available anytime under Wishlist in your account.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Exchange

Products & Skincare

Account & Wishlist

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